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The client needed a more stable replenishment option than standard sea freight for Germany, but full air freight was too expensive for routine restocking. The business also needed local flexibility for EU transfers.
The client sourced from multiple factories in China and previously managed separate forwarders, brokers, and local delivery vendors. This led to inconsistent schedules, limited visibility, and rising coordination costs.
The client sold on several platforms but managed inventory separately. This created overselling risk, delayed stock updates, duplicated safety stock, and high manual workload for the operations team.
The client relied heavily on marketplace storage, faced high storage fees in low season, inbound restrictions in peak season, and had no efficient process for handling returns and relabeling.
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